Privacy Policy
1. Introduction
Welcome to Nexra.
This Privacy Policy explains how MAK Star Venture LLC, doing business as Nexra ("Nexra," "we," "our," or "us"), collects, uses, shares, and protects information when you access or use: the Nexra website; Nexra software platform; mobile applications; homeowner portal; AI-powered features; communication tools; related services (collectively, the "Service").
We respect your privacy and are committed to protecting personal information belonging to: real estate professionals; brokerages and teams; homeowners; leads and contacts managed by users; website visitors; customers and partners.
By using Nexra, you acknowledge that you have read and understood this Privacy Policy.
2. Scope of This Privacy Policy
This Privacy Policy applies to information collected: through nexra.casa; through Nexra accounts; through homeowner portal accounts; through communications with Nexra; through integrations and connected services; through use of AI-powered features.
This Privacy Policy does not apply to third-party websites, applications, or services that Nexra does not control.
3. Information We Collect
The information we collect depends on how you use Nexra.
3.1 Account Information
When you create an account, we may collect: name; email address; phone number; company or brokerage name; professional information; real estate license information where applicable; account credentials; subscription information.
3.2 Realtor and Brokerage Information
For real estate professionals and teams, Nexra may collect: agent profile information; brokerage information; business preferences; service areas; client relationship information; marketing preferences; workflow settings.
3.3 Homeowner Portal Information
Homeowners using Nexra may provide: name; email address; phone number; property information; homeowner preferences; communication preferences; account activity; saved information; messages and interactions.
Homeowners maintain control of their own Nexra accounts independently from the Agent who invited or sponsored them.
3.4 Contact and Client Data Uploaded by Users
Real estate professionals may upload information about their contacts, clients, leads, and relationships. This may include: names; email addresses; phone numbers; property interests; communication history; notes; transaction-related information.
Users are responsible for ensuring they have appropriate rights, permissions, and lawful purposes for uploading this information.
3.5 Property Information
Nexra may collect or display: property addresses; ownership information; estimated values; market information; property characteristics; neighborhood information.
Some property information may come from third-party data providers.
3.6 Communications
When you communicate through Nexra, we may process: emails; text messages; notifications; support requests; feedback; AI-generated drafts; communication history.
3.7 Payment Information
For paid subscriptions, payments may be processed by third-party payment providers. Nexra may receive: subscription status; transaction identifiers; billing information; payment history.
Nexra does not store complete payment card numbers.
3.8 Automatically Collected Information
We may automatically collect: IP address; browser type; device information; operating system; usage activity; pages viewed; login activity; performance data; security logs.
4. Cookies and Tracking Technologies
Nexra uses cookies and similar technologies to: operate the platform; remember preferences; analyze usage; improve performance; maintain security; provide personalized experiences.
5. How We Use Information
Provide and Operate Nexra — including: creating accounts; providing platform features; managing subscriptions; enabling homeowner portals; processing communications.
Improve and Develop Nexra — including: improving AI features; improving user experience; analyzing platform performance; developing new features.
AI-Powered Features — information may be processed to provide: AI-generated communications; summaries; recommendations; workflow assistance; productivity features. Nexra uses AI as an assistance tool and does not use AI to replace professional judgment.
Security and Fraud Prevention — we use information to: detect suspicious activity; protect accounts; prevent abuse; maintain platform security.
Legal Compliance — we may use information to: comply with laws; respond to legal requests; enforce agreements; protect rights and safety.
6. Legal Bases for Processing (GDPR)
For users subject to the General Data Protection Regulation ("GDPR"), Nexra processes personal data based on:
Contractual Necessity — when processing is required to provide requested services. Examples: account creation; subscription management; homeowner portal access.
Legitimate Interests — when processing supports legitimate business purposes. Examples: improving services; preventing fraud; securing systems.
Consent — where required, we rely on your consent. Examples: marketing communications; optional cookies; certain AI features.
Legal Obligations — when processing is required by law.
7. How We Share Information
Nexra does not sell personal information. We may share information with:
Service Providers — trusted vendors that help operate Nexra, including: cloud hosting providers; payment processors; AI technology providers; email providers; SMS providers; analytics providers; security providers. These providers process information only as necessary to provide services.
Real Estate Professionals — when a homeowner chooses to connect with an Agent through Nexra, certain information may be shared according to account settings and permissions. Homeowners may remove or disconnect Agents.
Business Transfers — information may be transferred during: merger; acquisition; financing; sale of assets; corporate restructuring.
Legal Requirements — we may disclose information when required by: law; court order; government request; regulatory authority.
8. AI Data Handling
Nexra uses artificial intelligence technologies to provide productivity features. We may process information to generate: drafts; summaries; recommendations; insights; automated assistance.
Nexra does not guarantee AI output accuracy. Users should review AI-generated content before use.
Nexra does not sell customer data to AI providers. Where third-party AI providers are used, Nexra seeks appropriate contractual protections regarding confidentiality and data handling.
9. Data Ownership
Users retain ownership of information they submit to Nexra. Nexra does not claim ownership of: homeowner information; client records; contact databases; documents; business information.
Nexra receives only the rights necessary to operate and improve the Service.
10. Data Security
Nexra uses reasonable administrative, technical, and organizational safeguards, including: access controls; authentication protections; encryption practices; monitoring; backup processes; security procedures.
However, no internet service can guarantee complete security.
11. Data Retention
We retain information only as long as reasonably necessary for: providing services; maintaining accounts; legal compliance; resolving disputes; security purposes; business operations.
You may request deletion of certain information subject to legal obligations.
12. Your Privacy Rights Under GDPR
If GDPR applies, you may have rights including: access to personal data; correction of inaccurate data; deletion; restriction of processing; objection to processing; data portability; withdrawal of consent.
You may exercise these rights by contacting: hello@nexra.casa
13. California Privacy Rights (CCPA/CPRA)
California residents may have rights under the California Consumer Privacy Act and California Privacy Rights Act. These rights may include:
Right to Know — you may request information about: categories of personal information collected; purposes of collection; categories of recipients.
Right to Delete — you may request deletion of personal information subject to legal exceptions.
Right to Correct — you may request correction of inaccurate information.
Right to Opt-Out of Sale or Sharing — Nexra does not sell personal information. Nexra does not share personal information for cross-context behavioral advertising.
Right to Limit Use of Sensitive Personal Information — where applicable, you may request limits on certain uses of sensitive personal information.
Non-Discrimination — Nexra will not discriminate against you for exercising privacy rights.
14. Children's Privacy
Nexra is not intended for children under 18. We do not knowingly collect personal information from children.
If you believe a child has provided information, contact us so we can take appropriate action.
15. International Data Transfers
If you access Nexra outside the United States, your information may be processed in countries where Nexra or service providers operate.
Where required, Nexra uses appropriate safeguards for international transfers.
16. Third-Party Links
Nexra may contain links to third-party websites. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Material changes may be communicated through: email; platform notifications; website notices.
The updated policy becomes effective when posted.
18. Contact Us
If you have questions about this Privacy Policy or privacy practices, contact:
Nexra
MAK Star Venture LLC
Email: hello@nexra.casa
Website: nexra.casa
End of Privacy Policy