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Terms of Service

Effective Date: July 9, 2026

Welcome to Nexra.

These Terms of Service ("Terms") govern your access to and use of the Nexra website, mobile applications, homeowner portal, APIs, software platform, and all related services (collectively, the "Service") provided by MAK Star Venture LLC, a California limited liability company, doing business as Nexra ("Nexra," "Company," "we," "our," or "us").

These Terms constitute a legally binding agreement between you and Nexra.

By creating an account, accessing the Service, clicking "I Agree," or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, you may not access or use the Service.

1. Definitions

For purposes of these Terms:

Account means a registered Nexra user account.

Agent means a licensed real estate professional using Nexra.

Brokerage means a real estate brokerage or company utilizing Nexra.

Homeowner means an individual using the Nexra Homeowner Portal.

Homeowner Portal means Nexra's consumer-facing portal that allows homeowners to access property information, insights, communications, and related services.

AI Services means all artificial intelligence features offered through Nexra, including content generation, recommendations, summaries, analytics, automation assistance, and conversational interfaces.

Content includes text, photos, documents, videos, audio, contact information, notes, property information, marketing materials, AI-generated outputs, and any other information submitted to or generated through the Service.

2. Eligibility

You represent and warrant that:

  • You are at least eighteen (18) years old.
  • You have the legal capacity to enter into these Terms.
  • Any information you provide is truthful and accurate.
  • You will maintain accurate account information.
  • You are not prohibited from using the Service under applicable law.

If you create an account on behalf of a brokerage, company, or organization, you represent that you have authority to bind that entity to these Terms.

3. Description of Services

Nexra is a software platform designed primarily for real estate professionals and homeowners.

Services may include:

  • Customer Relationship Management (CRM)
  • AI-powered communication drafting
  • Contact management
  • Lead nurturing
  • Homeowner Portal
  • Property insights
  • Home value estimates
  • Mortgage and affordability tools
  • Market analytics
  • Document organization
  • Calendar and task management
  • Marketing automation
  • AI-powered recommendations
  • Reporting and dashboards
  • Third-party integrations

Certain features may be available only under paid subscription plans.

Features may change without notice as the platform evolves.

4. No Brokerage Relationship

Nexra is a technology platform.

Nexra is not:

  • a real estate brokerage;
  • a mortgage lender;
  • a title company;
  • an escrow company;
  • an insurance agency;
  • an appraisal company;
  • a law firm;
  • a financial advisor;
  • a tax advisor.

Nothing within the Service creates an agency relationship between Nexra and any user.

Agents remain solely responsible for complying with all licensing laws, MLS rules, REALTOR® Code of Ethics obligations, Fair Housing laws, advertising regulations, privacy laws, and any other applicable legal requirements.

5. AI Services

Nexra uses artificial intelligence to assist users.

AI may generate: emails, text messages, newsletters, listing descriptions, property summaries, marketing campaigns, homeowner reports, responses, recommendations, reminders, market insights, social media posts, blog articles, advertisements, business analytics.

AI-generated content is intended solely as a productivity tool.

You acknowledge and agree that:

  • AI outputs may contain errors.
  • AI may produce outdated information.
  • AI may omit important facts.
  • AI should not replace professional judgment.
  • AI outputs should always be reviewed before being relied upon or shared.

Unless you expressly enable an automation feature that you configure and control, Nexra does not send communications on your behalf without your affirmative action.

You remain solely responsible for all communications sent using the Service.

6. User Accounts

To access certain features, you must create an account. You agree to: maintain accurate information; keep your login credentials confidential; promptly update account information; notify Nexra immediately of unauthorized access.

You are responsible for all activity occurring under your account. Nexra may suspend or terminate accounts reasonably believed to have been compromised.

7. Subscription Plans

Nexra offers free and paid subscription plans. Available features vary by subscription level. Pricing is published on our website and may change from time to time. Subscription fees are billed in advance. Subscriptions automatically renew unless canceled.

8. Free Trial

New accounts may be eligible for a seven (7) day free trial. A valid payment method may be required before beginning the trial. No charges will occur during the trial period. If you do not cancel before the trial expires, your subscription automatically converts to a paid subscription using your selected payment method.

9. Billing

You authorize Nexra and its payment processor to charge your selected payment method for: subscription fees; applicable taxes; optional purchases; add-on services.

Failure to successfully process payment may result in suspension or termination of your subscription.

10. Cancellation

You may cancel your subscription at any time from your account settings. Cancellation prevents future renewals. Your paid access continues until the end of your current billing period. Except where required by law, payments are non-refundable. No refunds are provided for unused subscription periods.

11. Taxes

Unless otherwise stated, prices do not include applicable taxes. You are responsible for any sales, use, value-added, goods and services, or similar taxes imposed by governmental authorities.

12. Changes to Plans

We may introduce new subscription plans, discontinue plans, or modify pricing and features. When legally required, we will provide advance notice before price changes affecting existing subscribers.

13. Homeowner Portal Terms

The Nexra Homeowner Portal allows homeowners and other authorized users ("Homeowner Users") to access property-related information, insights, communications, and other features provided through the Service.

13.1 Homeowner Account Ownership

Homeowner Users maintain ownership and control of their own Nexra accounts independently from the real estate professional ("Agent") who originally invited, sponsored, or connected them to the platform.

The Agent who invites a Homeowner User does not own the homeowner account and does not have permanent ownership rights over the homeowner's data.

13.2 Agent Connection and Sponsorship

A Homeowner User may initially be connected to Nexra through an Agent. The Agent relationship may include: visibility of the Agent's name and professional profile; homeowner communication features; real estate service recommendations; market updates; property insights; other services enabled by the Agent or Nexra.

The presence of an Agent profile does not create an obligation for the Homeowner User to use that Agent for future real estate transactions.

13.3 Removing or Disconnecting an Agent

A Homeowner User may remove or disconnect an Agent from their account at any time. Upon removal: the Homeowner User retains ownership and control of their Nexra account; the Homeowner User may continue using available Nexra features; the removed Agent will no longer have access to the homeowner account unless separately authorized; historical account information may remain associated with the account for operational, security, legal, or recordkeeping purposes.

13.4 Original Sponsor Attribution

For historical reference, account attribution, platform records, and business relationship tracking, Nexra may continue displaying the name of the original sponsoring or inviting Agent.

The continued display of the original sponsoring Agent's name does not mean: the Agent remains active on Nexra; the Agent has access to the homeowner account; the Agent represents the homeowner; the homeowner has an ongoing relationship with that Agent.

13.5 Agent Assignment and Matching

If a Homeowner User does not have an active affiliated Agent, Nexra may, at its discretion, introduce, recommend, or assign the Homeowner User to another participating real estate professional. This may occur to provide: homeowner support; market assistance; real estate-related services; educational resources; platform engagement.

Any assigned or recommended Agent relationship is subject to: homeowner acceptance; applicable laws; platform rules; the Homeowner User's ability to change or remove the Agent.

A Homeowner User is not required to work with any Agent assigned or introduced through Nexra.

13.6 Agent Access to Homeowner Information

An Agent's access to homeowner information is limited to: information provided by the homeowner; information authorized through Nexra; features enabled by the homeowner or applicable settings; information permitted under applicable law.

Agents may not use homeowner information for unlawful purposes, unauthorized marketing, discrimination, harassment, or activities inconsistent with privacy obligations.

14. User Content and Data Ownership

14.1 Your Content

You retain ownership of Content that you submit, upload, or create through Nexra. This may include: contact information; homeowner information; notes; documents; images; communications; marketing materials; transaction-related information; business records.

Nexra does not claim ownership of your Content.

14.2 License to Provide the Service

By using Nexra, you grant Nexra a limited, worldwide, non-exclusive license to: store; process; transmit; display; reproduce; modify solely for technical purposes; your Content only as necessary to provide, maintain, secure, and improve the Service.

This license ends when your use of the Service ends, except where retention is required for legal, security, backup, or legitimate business purposes.

14.3 Data Privacy Commitment

Nexra does not sell your personal data or your clients' personal data to third parties.

Nexra may process information through trusted service providers necessary to operate the platform, including: cloud hosting providers; payment processors; AI technology providers; communication providers; analytics providers; security providers.

Such providers may only process information according to appropriate contractual obligations.

15. Privacy Policy

Your use of Nexra is also governed by Nexra's Privacy Policy. The Privacy Policy explains: what information we collect; how we use information; how we protect information; your privacy rights; California privacy rights; international privacy rights where applicable.

By using Nexra, you acknowledge that you have reviewed and accepted the Privacy Policy.

16. Third-Party Services and Integrations

Nexra may integrate with third-party services, including: MLS providers; property data providers; payment processors; email providers; SMS providers; mapping services; artificial intelligence providers; CRM platforms.

Third-party services are controlled by independent companies. Nexra does not guarantee: availability; accuracy; security; functionality; continued access; to third-party services.

Your use of third-party services may be subject to separate terms and privacy policies.

17. Property Information and Valuation Disclaimer

Nexra may provide: estimated home values; market trends; comparable property information; mortgage calculations; neighborhood information; property insights.

This information may come from third-party sources.

You acknowledge: estimates are not appraisals; values may not reflect actual market conditions; information may contain errors or delays; users should verify information independently.

Nothing provided through Nexra should be considered a professional appraisal, financial recommendation, investment advice, or guarantee of future property value.

18. Acceptable Use Policy

You agree to use Nexra responsibly, legally, and only for authorized purposes.

You may not use the Service to:

18.1 Illegal or Unauthorized Activities

  • Violate any applicable federal, state, local, or international law.
  • Violate real estate licensing requirements.
  • Violate MLS rules or restrictions.
  • Violate consumer protection laws.
  • Violate privacy, advertising, or communication regulations.
  • Impersonate another person or organization.
  • Misrepresent your identity, credentials, licensing status, or professional affiliation.

18.2 Unauthorized Data Use

You may not:

  • Upload personal information that you do not have a lawful right to collect or use.
  • Upload homeowner, client, lead, or contact information obtained without proper authorization.
  • Use Nexra to store unlawfully obtained data.
  • Sell, rent, or misuse information obtained through the platform.
  • Use another user's data without permission.

You are solely responsible for ensuring that your use of contact information complies with applicable privacy laws, including applicable consumer consent requirements.

18.3 Platform Abuse

You may not:

  • Attempt to gain unauthorized access to Nexra systems.
  • Access another user's account.
  • Circumvent security measures.
  • Reverse engineer, decompile, or copy the software.
  • Introduce malware, viruses, or harmful code.
  • Interfere with platform operations.
  • Conduct automated scraping or unauthorized data extraction.
  • Use Nexra to develop a competing product without written permission.

18.4 Spam and Communications Compliance

You are responsible for ensuring that all communications sent through Nexra comply with applicable laws, including: Telephone Consumer Protection Act (TCPA); CAN-SPAM Act; state consumer privacy laws; applicable email marketing regulations; real estate advertising requirements.

You must obtain appropriate consent before sending marketing communications where required.

Nexra provides communication tools but does not guarantee legal compliance on behalf of users.

18.5 Fair Housing Compliance

Real estate professionals using Nexra must comply with all applicable fair housing laws and regulations.

You agree not to use Nexra to create, distribute, or facilitate discriminatory housing advertisements, recommendations, or communications based on protected characteristics.

Users remain solely responsible for reviewing AI-generated content to ensure compliance.

19. Communications Through Nexra

Nexra may provide tools that allow users to send: emails; SMS/text messages; notifications; homeowner updates; marketing communications.

Users are responsible for: obtaining required permissions; maintaining accurate contact records; honoring opt-out requests; complying with applicable communication laws.

Nexra may provide suggested content, templates, and AI-generated messages, but users remain responsible for final approval and delivery.

20. SMS and Text Messaging Terms

If you use Nexra SMS features, you agree that: you have obtained proper consent before sending text messages; you will identify yourself appropriately; you will provide required opt-out instructions; you will honor unsubscribe requests; you will not send unlawful or unsolicited messages.

Message and data rates may apply depending on the recipient's mobile carrier. Recipients may opt out by following the instructions provided in messages. Nexra may use third-party communication providers to deliver messages.

21. Intellectual Property Rights

21.1 Nexra Ownership

The Nexra platform, including: software; source code; designs; trademarks; logos; user interfaces; documentation; workflows; technology; proprietary processes; is owned by MAK Star Venture LLC or its licensors.

Nothing in these Terms transfers ownership of Nexra intellectual property to you.

21.2 Limited License

Subject to these Terms, Nexra grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

You may not: copy; modify; distribute; sell; sublicense; lease; reverse engineer; create derivative works; based on Nexra without written permission.

22. Copyright and DMCA Policy

Nexra respects intellectual property rights.

If you believe that content available through Nexra infringes your copyright, you may submit a written DMCA notice containing: identification of the copyrighted work; identification of the allegedly infringing material; your contact information; a statement of good-faith belief that the use is unauthorized; a statement under penalty of perjury that the information is accurate; your physical or electronic signature.

Send DMCA notices to:

Nexra
MAK Star Venture LLC
Email: hello@nexra.casa

Nexra may remove or restrict access to content alleged to infringe copyrights while investigating the claim.

23. AI Use and Transparency

Nexra uses artificial intelligence technologies to enhance productivity and provide insights.

AI features may use: machine learning models; natural language processing; automated analysis; recommendation systems.

Users acknowledge: AI does not possess human judgment; AI outputs may be inaccurate; AI outputs should be reviewed before use; AI-generated content does not replace licensed professional advice.

Nexra does not guarantee that AI-generated information is: complete; current; error-free; suitable for every situation.

Users remain responsible for decisions made using Nexra.

24. Security and Data Protection

Nexra uses commercially reasonable administrative, technical, and organizational safeguards designed to protect user information.

Security measures may include: access controls; encryption technologies; authentication protections; monitoring; backup procedures; security reviews.

However, no internet-based service can guarantee absolute security. You acknowledge that: transmission of information over the internet carries risk; you are responsible for maintaining account security; you should use strong passwords and appropriate security practices.

25. Enterprise and Brokerage Accounts

Brokerages, teams, and organizations may use Nexra under additional agreements. Enterprise customers may require additional documentation, including: Data Processing Agreements; security questionnaires; service commitments; administrator agreements.

If an enterprise agreement conflicts with these Terms, the enterprise agreement controls for that specific customer relationship.

26. Suspension and Termination

26.1 Termination by You

You may stop using Nexra at any time. You may cancel your subscription according to the cancellation procedures provided within your account settings.

Upon cancellation: your subscription will not renew; your paid access will continue until the end of the applicable billing period; you remain responsible for all charges incurred before termination.

26.2 Termination or Suspension by Nexra

Nexra may suspend, restrict, or terminate your access to the Service if we reasonably believe that you: violate these Terms; violate applicable laws or regulations; misuse the platform; create security risks; engage in fraudulent activity; fail to pay applicable fees; harm Nexra, other users, or third parties.

Where reasonably practical, Nexra may provide notice before suspension or termination. However, we may immediately suspend access when necessary to protect the security, integrity, or operation of the Service.

26.3 Effect of Termination

Upon termination: your right to access the Service ends; certain account features may become unavailable; outstanding payment obligations remain due; provisions that by their nature should survive termination will continue.

These surviving provisions include: intellectual property rights; disclaimers; limitations of liability; indemnification; governing law; dispute resolution provisions.

27. Data Retention After Account Closure

After account termination, Nexra may retain certain information for legitimate business purposes, including: legal compliance; accounting records; fraud prevention; security monitoring; backup systems; dispute resolution.

Where applicable, Nexra will handle retained information according to its Privacy Policy.

Users may request deletion of personal information subject to applicable laws and legitimate retention obligations.

28. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEXRA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF: MERCHANTABILITY; FITNESS FOR A PARTICULAR PURPOSE; NON-INFRINGEMENT; ACCURACY; RELIABILITY; AVAILABILITY; SECURITY; RESULTS OBTAINED THROUGH USE OF THE SERVICE.

Nexra does not warrant that: the Service will always operate without interruption; AI-generated content will always be accurate; property information will always be current; integrations with third parties will always function; the Service will meet every user's requirements.

You acknowledge that technology services may experience occasional interruptions, errors, or maintenance periods.

29. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEXRA AND MAK STAR VENTURE LLC, INCLUDING ITS OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND SERVICE PROVIDERS, SHALL NOT BE LIABLE FOR: indirect damages; incidental damages; consequential damages; special damages; punitive damages; loss of profits; loss of revenue; loss of business opportunities; loss of data; business interruption; reliance on AI-generated content.

This limitation applies regardless of whether the claim arises from: contract; negligence; strict liability; tort; warranty; any other legal theory.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEXRA'S TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF: (1) THE AMOUNT YOU PAID NEXRA DURING THE TWELVE (12) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (2) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow certain limitations, so these limitations may not apply to you.

30. Indemnification

You agree to defend, indemnify, and hold harmless Nexra, MAK Star Venture LLC, and their officers, employees, contractors, affiliates, and partners from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: your use of the Service; your Content; your communications sent through Nexra; your violation of these Terms; your violation of applicable laws; your violation of third-party rights; your misuse of AI-generated content.

This includes claims related to: unauthorized marketing communications; privacy violations; intellectual property infringement; real estate advertising violations; regulatory violations.

31. Force Majeure

Nexra will not be responsible for delays, failures, or interruptions caused by events beyond our reasonable control, including: natural disasters; internet failures; telecommunications failures; cyberattacks; government actions; labor disputes; power outages; third-party service failures; acts of war or terrorism.

32. Changes to the Service

Nexra is continuously improving. We may: modify features; add new functionality; remove features; change workflows; update technology; discontinue certain services.

We will make reasonable efforts to avoid materially reducing paid functionality without appropriate notice.

33. Changes to These Terms

We may update these Terms from time to time. If changes are material, we may notify you through: email associated with your account; notifications within the Service; website announcements.

The updated Terms become effective when posted unless otherwise stated. Your continued use of Nexra after the effective date means you accept the updated Terms.

34. Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-law principles.

You agree that any dispute arising from these Terms or use of Nexra will be subject to the exclusive jurisdiction of the state and federal courts located in California, unless otherwise required by applicable law.

35. Dispute Resolution

Before filing a formal legal claim, you agree to first attempt to resolve the dispute informally by contacting Nexra at:

hello@nexra.casa

Both parties agree to make reasonable efforts to resolve disputes in good faith. If a resolution cannot be reached, the parties may pursue available legal remedies consistent with applicable law.

36. Arbitration (Optional Provision)

For certain customer agreements, Nexra may require disputes to be resolved through binding arbitration rather than court proceedings.

Where arbitration applies: arbitration will be conducted under applicable arbitration rules; proceedings will occur in California unless otherwise agreed; each party retains rights available under applicable law.

Enterprise customers may have different dispute-resolution terms under separate agreements.

37. Notices

Legal notices may be provided: by email; through the Nexra platform; through written communication.

Notices to Nexra should be sent to:

MAK Star Venture LLC d/b/a Nexra
Email: hello@nexra.casa

38. Assignment

You may not transfer or assign your rights or obligations under these Terms without Nexra's written consent.

Nexra may assign these Terms in connection with: a merger; acquisition; sale of assets; corporate restructuring.

39. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be modified to the minimum extent necessary, and the remaining provisions will remain fully effective.

40. No Waiver

Failure by Nexra to enforce any provision of these Terms does not waive our right to enforce that provision later.

41. Entire Agreement

These Terms, together with:

  • Privacy Policy;
  • Acceptable Use Policy (Section 18 above);
  • SMS/Text Messaging Terms (Section 20 above);

constitute the complete agreement between you and Nexra regarding your use of the Service.

42. Contact Information

If you have questions regarding these Terms, please contact:

Nexra
A product of MAK Star Venture LLC

Email: hello@nexra.casa
Website: nexra.casa

END OF TERMS OF SERVICE